---
title: "Vagalerta Service Terms"
description: "Vagalerta Service Terms: what we do when we book with the Federal Police on your behalf, what you pay for, what we do not do, price, payment window, cancellation and data retention."
url: "https://vagalerta.com/terms/"
language: "en"
last_modified: "2026-10-02"
alternates:
  pt-BR: "https://vagalerta.com/termos/"
  en: "https://vagalerta.com/terms/"
  x-default: "https://vagalerta.com/termos/"
---

# Service Terms

Last updated 14 October 2026. Consent version: 2026-09-23.

By sending a booking request you hire Vagalerta to make, on your behalf, your booking on the Polícia Federal Agenda Web. In short: **Vagalerta is an independent service with no affiliation to the Polícia Federal or the Brazilian Government**; the price is R$ 99, paid only after the booking exists; you pay for our time and work, because the slot and the official site are free; and we do not guarantee a date, because slots are released by the Federal Police, not by us.

## 1. Who operates this

Vagalerta is independently operated and reachable at [contato@vagalerta.com](mailto:contato@vagalerta.com). Vagalerta is not a law firm, not a despachante and not a public body. Using the booking requires buying nothing else.

## 2. What we do

With the data you give us in the form (unit, service, name, protocol number, date of birth, the period in which you can attend, time preference, email and phone), Vagalerta:

- checks the Agenda Web's date availability for the unit and service you chose, during the try window;
- when the Federal Police releases a date inside your period, makes the booking by hand, through a person on our team, **as your representative for that act, under the mandate you grant in the form**, entering your protocol, date of birth and email on the Agenda Web;
- picks the first available date inside your period, respecting your time preference when there is more than one option;
- emails you the official Agenda Web confirmation, together with the rescheduling and cancellation rules;
- gives you a case page, with an individual link, to renew the try window, resend the confirmation or cancel.

## 3. What you pay for

You pay for **our time and work** to make the booking on your behalf. **The slot and the official Federal Police site (servicos.pf.gov.br) are free and stay free.** You can, at any time, book on the official site yourself at no cost. We charge no official fee, we do not sell slots and we have no special access to the Agenda Web.

## 4. What we do not do

- No software fills in or submits anything on the Federal Police site. Every booking is made by a person, one client at a time, with that client's protocol. We never book a slot "to hold it" nor on behalf of anyone who has not authorised us.
- We do not solve or bypass captchas or any other access barrier. If the Federal Police puts one up, the service pauses.
- We do not give legal advice on your case and we do not interpret deadlines for you.
- We do not review documents or prepare your application.
- We do not make passport bookings, which live on SINPA, a separate system.
- We never ask for any system password.

**We guarantee neither a date nor a period.** The booking is subject to the slots the Federal Police releases, and it publishes no calendar. A slot can be taken by someone else before we complete the booking; in that case we keep trying inside your period.

## 5. Price and payment

- The price is **R$ 99** per booking, no packages, no extra fees and no upfront payment, at every Polícia Federal unit.
- Payment is by Pix, **within 6 hours after the booking exists**, using the key and code in the same email as the confirmation. The Pix identifier is your case code.
- If no slot appears inside your period, you pay nothing.
- If you cancel before the booking exists, you pay nothing.
- **If the Pix does not arrive in time, we release the time slot to the next person in line.** Federal Police slots are heavily contested: a time slot usually stays open for only a few minutes on the Agenda Web, and there is always someone else waiting for it. So if the payment is not made within the 6 hours, we may cancel the booking on the Agenda Web so the slot becomes available again to someone who needs it.
- We do this as fairly as we can: the exact deadline is written in the same email as the confirmation; if something goes wrong with your Pix, just reply to that email before the deadline and we will sort it out together; and if the slot is released, we let you know, nothing is charged, and your protocol number stays valid for booking again whenever you want.
- If we ever introduce upfront payment, the rule will be: not booked inside your period, refunded in full. Until that appears on this page, payment is only after the booking.

## 6. Try window and cancellation

- We try for **10 days** from the request, or until the last date of your period, whichever comes first.
- With no booking by then, the case pauses and we ask by email whether you want us to keep going for 10 more days, at no cost. One click renews it. With no answer in 5 days, the case is closed and the protocol and date of birth are deleted.
- You can cancel the request at any time before the booking exists, from your case page, at no cost.
- Once booked, rescheduling and cancellation are done by you, directly on the Federal Police site, with the same protocol and date of birth, up to 48 hours before the appointment, which is the Agenda Web's own limit. The one exception is a slot released for non-payment within the deadline (section 5).
- If the Agenda Web rejects the protocol or date of birth you gave, we email you and you can correct them. We are not responsible for data entered incorrectly.

## 7. Acceptable use

By using Vagalerta you declare and agree that:

- the protocol and date of birth you give are yours, or belong to a person you are entitled to represent, and you authorise us to use them solely to make the booking and, if the Pix is not paid within the deadline, to release that slot (section 5);
- you will not use the service to book slots you do not intend to use, nor to resell bookings;
- you will not overload, circumvent or access the service outside the interface provided;
- you will not use the service for any unlawful purpose.

We may refuse or close a request that breaks these rules.

## 8. Limitation of liability

To the fullest extent permitted by law, we are not liable for missed deadlines, missed slots, travel costs, rebooking, fines or any loss arising from a slot not released by the Federal Police, from the Agenda Web being unavailable, from an email not received, or from data entered incorrectly. Following your own case and its deadlines remains your responsibility. Nothing on this page is legal advice.

## 9. Relationship with public bodies

We have no affiliation, agreement, sponsorship or special authorisation from the Federal Police, the Ministry of Justice and Public Security, or any other body. We use no Federal Police marks, colours or names. If any public body wants to talk to us about this service, write to [contato@vagalerta.com](mailto:contato@vagalerta.com).

## 10. Personal data and retention

Processing is described in the [Privacy Policy](https://vagalerta.com/privacy/), under Brazil's LGPD (Law 13.709/2018). In short: the protocol number and date of birth are stored encrypted and deleted 10 days after the appointment or when the case is closed; the confirmation after 30 days; name, email, phone and the case history after 12 months, for support and accounting.

## 11. Changes

We may change these terms. The date at the top indicates the current version. A request is governed by the version of the terms and consent accepted when it was sent.

## 12. Governing law

These terms are governed by Brazilian law, including the Consumer Protection Code, with venue at the consumer's domicile.

## Questions

Write to [contato@vagalerta.com](mailto:contato@vagalerta.com). See also [who operates Vagalerta](https://vagalerta.com/about/) and our [Privacy Policy](https://vagalerta.com/privacy/).

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